Return and Refund Policy

At Aeroria Home Storage, customer satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept returns within 7 days from the date you receive your order.
To be eligible for a return, items must:
- Be unused and in original condition
- Not be assembled, installed, or damaged by the customer
- Be returned in original packaging with all accessories, manuals, and components included

Items that show signs of use, wear, damage, or are missing original packaging may not qualify for a return.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged upon arrival:

Clearance or final sale items
Items marked as non-returnable
Products damaged due to improper use, mishandling, or accidents

3. Return Process

To initiate a return, customers must contact us within 7 days of delivery and provide:

Order number
Reason for return
Photos or videos if the product is defective or damaged

Once your return request is approved, we will provide detailed return instructions.
Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:
- The item is defective
- The item was damaged during shipping
- The incorrect item was received
Original shipping fees (if any) are non-refundable.

5. Exchanges

We accept exchanges within 10 days from the delivery date.
Exchanges are subject to product availability.
Customers may exchange for:
- The same product
- A different size, color, or similar item of equal value

If the replacement item is unavailable, a refund will be issued instead.

6. Refunds

Once the returned item is received and inspected, we will notify you of the refund status.
If approved, refunds will be issued to the original payment method used at checkout.
Refunds are processed within 5–10 business days after approval.
Processing time may vary depending on your bank or payment provider.